The following is a verbatim copy of a
recent Memorandum by the Manager, Post Office Operations of the San
District. Any errors in dates etc. were made by the author, and have
= Minutes per foot)
December 24, 1996
MEMORANDUM FOR: POSTMASTERS, CITY
SUBJECT: Carrier efficiency
As a group, we have the worst performance in
District relative to achieving the minimum acceptable productivity for
letter carriers of 15 MPF. Year-to-date we have used in excess
93,000 hours - the equivalent of 48 FT carriers - which are not
by workload. These are hours that we cannot afford to be throwing away.
I am disappointed in you inability to date to
start turning this performance around. In AP 4 Wk 2 the average MPF for
all of you combined was 21.1 and the APTD is 20.3 MPF. This performance
is simply unacceptable. In order to force some action on your part, I
now defining some minimum requirements to address this performance
The following is effective immediately:
Your initial plans (items 2 & 3 above) are
in my office by Friday, January 3, 1996. Your first weekly
are due the following Friday, January 10, 1996. Please submit your
- You are to identify, by individual
10% in terms of MPF performance. In calculating the 10%, use authorized
carrier complement and round up - for example, for Sunnyvale that means
20 carriers (total office) and for Belmont it means 4 carriers. In
offices, I expect 10% from each zone.
- You are to develop specific performance
plans for each of these carriers. These plans are to include, at a
daily performance discussions, office counts, and street supervision.
you have trained route examiners in your office I also expect to see
completed, along with specific comments on office and street
- You are to provide me the names of the
selected, their current demonstrated MPF, and a copy of the plan
to improve their performance.
- Each Friday you are to provide me a
taken with each carrier identified and current demonstrated MPF for the
We have been talking about our poor carrier
since the first week of the Fiscal Year. I sincerely hope that many of
you have already identified your worst performers and begun the process
to improve their performance or take the necessary next steps. If not,
it is beyond time for you to start the process.
You and your supervisors have been provided
tools to manage the carrier performance for your office. I am simply
that you now use those tools.
Manager, Post Office Operations
Go to Branch 214
Bill Thornton's response!
Click here to view a REAL
"Minutes per Foot" chart based on 18 & 8
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© September, 1996.
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